Crown Capital Co., Ltd.

Crown Capital Co., Ltd.

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Complaint handling and dispute resolution

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We shall strive to resolve complaints under the following system for complaint handling and dispute resolution:

1. Complaint handling
Contact the following information counter for complaints and inquiries about financial instruments and exchange.

Information counter for personal information:
Compliance Department
City Terrace Akasaka 202 6-5-27 Akasaka, Minato-ku, Tokyo 107-0052
Tel：03-5545-5436
Email：Click here

We strive to respond to complaints from them sincerely and promptly and earn the understanding of our customers.
The standard flow of our complaint resolution process is as follows:

  1. (1) acceptance of a complaint from a customer
  2. (2) in-house investigation of the facts such as parties involved in the complaint, the circumstances, and the content of the complaint
  3. (3) hearing a situation from persons in charge in the Company and consideration of solutions
  4. (4) presentation and implementation of solutions

In addition to the above complaint resolution process, we strive to resolve complaints through the following organization. This organization is entrusted with complaint resolution by Type II Financial Instruments Firms Association, of which we are a member, to accept complaints from our customers.

Financial Instruments Mediation Assistance Center (FINMAC)
2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
Tel: 0120-64-5005 (toll free)
Service hours: 9:00 - 17:00 (except Saturdays, Sundays, public holidays, etc.)
The standard flow of complaint resolution by FINMAC is as follows. For more information, please contact FINMAC.

  1. (1) complaint from a customer
  2. (2) agency for accepting complaints to member companies
  3. (3) discussion between the customer and the member company and resolution

2. Complaint resolution measures
We intend to resolve disputes through mediation by FINMAC. FINMAC is entrusted with mediation by the Type II Financial Instruments Firms Association, of which we are a member. The mediation procedure is carried out by the members of the mediation committee. If you wish to use the service of FINMAC to resolve a dispute with us, please contact FINMAC with the above contact information.